Contact Us

How to reach the team

When you send a message through this form, the team reads and replies in English. Correspondence is handled in that language, so a note written in English will receive a response without any back-and-forth about translating. The team does not read or reply in other languages through this channel.

Keeping your account safe

This form is for general questions and comments only. Never send financial details, passwords, or scans of documents through it. Account numbers, payment method information, identification documents, and any other sensitive material should only ever be submitted through the secure, verified channels the casino provides inside your logged-in account. Anything sent through this public form sits in a queue that is not built to protect that level of data, and once it is sent, it cannot be recalled. When in doubt, log in and use the official in-account tools.

Where to turn for gambling support

If you are experiencing difficulty with gambling, the contact form is not the right place to start. Help is available through independent support organisations that operate separately from this website and from the casino itself. Those services can be reached directly and confidentially, and they do not require you to explain your situation to a casino representative first. The casino’s own responsible-gambling tools, including deposit limits and self-exclusion, are also accessible from within your account and can be activated without waiting for a reply to a form submission.

Support is available in English to anyone in this market who needs it, and seeking it out is a straightforward step that does not involve this form at all.